How to Set Up Call Forwarding on Rogers (2026 Guide)

    Last verified July 2026Sources:Rogers call forwarding (mobility)Rogers prepaid → chatr migrationReviewed by Daniel Slovak, EazyAgent AI

    Rogers is a GSM carrier, so setup uses the standard star-hash codes you dial straight from your phone. Call forwarding is available on Rogers postpaid mobile plans — airtime or long-distance charges can apply to forwarded calls depending on your plan, so check MyRogers.

    One thing catches most Rogers customers out: if your Rogers voicemail is turned on, it will grab the call before conditional forwarding kicks in. If you want no-reply or busy forwarding to actually work, either contact Rogers to remove voicemail from your line, or use unconditional forwarding (*21*) instead.

    Plan & eligibility on Rogers

    • Available on Rogers postpaid mobile plans — check your plan in MyRogers, since airtime or long-distance charges can apply to forwarded calls.
    • Rogers no longer offers prepaid service (prepaid customers moved to chatr in February 2025) — all current Rogers mobile plans support call forwarding.
    • No long-distance charges on forwarded calls within Canada if your plan includes Canada-wide calling.
    • Forwarded minutes count against your regular plan minutes.
    • Long-distance forwarding is billed at your plan's LD rate.
    Verify on Rogers call forwarding

    TL;DR — Rogers in 10 seconds

    Turn ON (forward all)

    *21*[number]#

    Turn OFF

    #21#

    Replace [number] with the 10-digit phone number you want calls sent to — no dashes, no country code, no spaces.

    Method A — Dial codes

    The fastest way. Open your phone's dialer, type the code exactly as shown, and press call. You'll hear a short confirmation tone.

    Verify on Rogers call forwarding
    What it doesActivateDeactivate
    Forward all calls*21*[number]##21#
    Forward when busy*67*[number]##67#
    Forward when no reply*61*[number]##61#
    Forward when unreachable*62*[number]##62#
    • Conditional forwarding will not work when voicemail is active.

    Method B — In-phone settings

    iPhone (Rogers)

    1. Open Settings
    2. Tap Apps → Phone → Call Forwarding
    3. Toggle Call Forwarding on
    4. Enter the 10-digit number you want calls sent to (no +1, no dashes)

    Android (Rogers)

    1. Open the Phone app
    2. Tap the three-dot menu → Settings
    3. Tap Calling accounts → your Rogers SIM
    4. Tap Call forwarding → Always forward
    5. Enter your forwarding number and save

    Forward only your missed calls

    You're on a roof, under a sink, driving between jobs. You don't need every call forwarded — just the ones you can't get to. That's called conditional forwarding, and it's the setup most trades businesses use.

    • Forward when no reply — keep the call ringing on your phone first. If you don't pick up in 15–20 seconds, it forwards.
    • Forward when busy — you're already on a call, the next one still gets answered instead of hitting voicemail.
    • Forward when unreachable — you're in a basement or a dead zone. The call still gets picked up.

    Combine all three and no caller ever hits voicemail again — but you still answer the calls you're free to take.

    Rogers call forwarding not working?

    Verify on Rogers call forwarding

    • Voicemail intercepts conditional forwarding on Rogers — contact Rogers support to deactivate voicemail on your line if you want no-reply or busy forwarding to work.

    • Dial *#21# to check whether unconditional forwarding is currently active and where it's sending calls.

    • Conditional forwarding will not work when voicemail is active.

    • Make sure you entered a raw 10-digit number — no +1, no dashes, no spaces.

    • Dial the deactivate code first, wait 10 seconds, then re-enter the activate code.

    • If voicemail keeps catching the call, your voicemail is answering faster than forwarding activates. Ask Rogers to raise your ring timer or use "no reply" forwarding with a longer delay where supported.

    • Restart your phone after enabling — some devices cache the old routing.

    Where should you forward your Rogers calls?

    Forwarding only works if you have a number to forward to. That's EazyAgent — a dedicated AI receptionist line that answers every call you miss, captures the caller's name, number, and job details, and drops the lead straight into your pipeline.

    Get your forwarding number →No forms. No sales call.

    See what missed calls are costing you

    Your Numbers

    Adjust to match your business. Results update live.

    12

    Local trades businesses miss 28%–62% of inbound calls

    $

    What an average job is worth to you

    35%

    % of qualified leads you'd normally close

    Revenue Going to Your Competition

    $92,820

    Per year in missed jobs

    Weekly Missed

    $1,785

    Monthly Missed

    $7,729

    EazyAgent starts at $468/year.

    Catching just 2 missed jobs per year pays for it.

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    Rogers Call Forwarding FAQ

    Dial *21*[number]# from your Rogers phone. To turn it off, dial #21#.

    Other Canada carrier guides

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