Urgent Calls Reach You Live — Already Qualified

Some calls shouldn't wait for a callback. A burst pipe. A gas smell. A customer standing in a flooded kitchen. When a call is scored urgent, your AI receptionist doesn't just take a message. It tells the caller "Let me see if [your name] is available right now," and attempts to connect you into the call live.

You pick up already knowing the address, the trade, and what's wrong — because your receptionist has already asked. So when your phone rings, you're not walking in blind.

Qualified first, transferred second

The transfer only happens after the AI has captured the essentials — the caller's name, what's wrong, the service address, and how urgent it is. So when your phone rings, you're not walking in blind: you join the call already knowing who it is and what the job is.

Your AI receptionist isn't a gatekeeper. It's a smart receptionist that hands you the call prepared — the same way a great human front desk would say "I've got Sarah on line 2, her water heater is leaking, she's at 412 Maple, she needs someone today."

If you can't pick up, nothing is lost

If you don't answer within about 30 seconds, the AI seamlessly returns to the caller, takes the full message, commits to a callback time, and flags the call urgent in your list — plus you get the SMS alert with a tap-to-call-back link.

The caller never lands in dead air, and you never lose the job to voicemail. Read more on how the SMS + tap-to-call-back link works →

You stay in control

On your setup call you define what counts as urgent for your business. A plumber's list looks different from an electrician's, and yours looks different from your neighbour's shop. That's the point.

Routine calls never interrupt you — they're captured, prioritized, and waiting in order. See how call prioritization sorts the callbacks →

Live transfer — FAQ