Privacy Policy

The Service is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction, whichever is greater).

We do not knowingly collect personal information from children. If you are under 18, you may not use the Service or provide any information to us.

If we learn that we have collected personal information from a child without verification of parental consent, we will delete that information as quickly as possible.

If you believe we might have information from or about a child, please contact us immediately at privacy@eazyagent.ai.

If you are an End User (a customer of a business that uses EazyAgent AI):

• •The business you are interacting with (the "Account Owner") is the data controller for your personal information. They determine what information is collected and how it is used.
• •We process your information on behalf of that Account Owner as their service provider (data processor).
• •To exercise your privacy rights regarding information collected about you, please contact the Account Owner directly. They are responsible for responding to your requests.
• •For questions about how the Account Owner uses your information, please review their privacy policy.
• •We process End User information only as instructed by our Account Owners and in accordance with our agreements with them.

If you are located outside the United States or Canada:

• •By using the Service, you acknowledge and agree that your personal information may be transferred to, processed, and stored in the United States and Canada, where our servers and service providers are located.
• •Data protection laws in the United States and Canada may differ from those in your country and may not provide the same level of protection.
• •By providing your personal information and using the Service, you consent to this transfer, processing, and storage.
• •If you do not agree to this transfer, you should not use the Service.

If you are an Account Owner, you represent and warrant that:

• ✓You have obtained all necessary consents and authorizations from your End Users to collect, use, and share their personal information through the Service
• ✓You have provided End Users with appropriate privacy notices explaining how their information will be used
• ✓You comply with all applicable privacy and data protection laws in your jurisdiction
• ✓You have a lawful basis for processing End User information
• ✓You maintain your own privacy policy that accurately describes your data practices

You are responsible for:

• •Your use of End User information obtained through the Service
• •Responding to End User privacy rights requests
• •Ensuring your employees and Authorized Users comply with applicable privacy laws
• •Informing End Users about call recording, AI processing, and data collection

We are not responsible for your privacy practices or your compliance with applicable laws.

Account Registration Information:

• •Full name
• •Email address
• •Phone number
• •Business name and industry
• •Business address and location
• •Account credentials (username and password)

Business Configuration Information:

• •Business operating hours
• •Service area and coverage zones
• •Types of services offered
• •Pricing information and rate structures
• •Employee and team member information (names, roles, contact details)
• •Custom business rules and preferences

Payment and Billing Information:

• •Payment method information (processed securely by Stripe)
• •Billing address
• •Transaction history
• •Invoices and receipts
• •Note: We do NOT store complete credit card numbers or CVV codes

CRM and Customer Data:

• •Contact information (names, addresses, phone numbers, emails)
• •Job and project details
• •Estimates, quotes, and pricing information
• •Invoices and payment records
• •Notes, comments, and internal communications
• •Customer preferences and history
• •Files, photos, and documents you upload

Communications:

• •Messages you send through the Service (SMS, email)
• •Support tickets and customer service inquiries
• •Feedback and survey responses
• •Chat messages with our team

Call and Voice Data:

• •Inbound and outbound call logs
• •Call recordings (audio files)
• •Call transcripts (text versions of conversations)
• •Call metadata (date, time, duration, phone numbers, caller ID)
• •Call quality metrics
• •Voice data processed by AI systems for conversation understanding
• •AI-generated summaries and analysis

SMS and Messaging Data:

• •Text message content
• •Message metadata (date, time, sender, recipient)
• •Delivery status and read receipts
• •Message thread history

Usage and Analytics Information:

• •Pages and features you access
• •Time spent on different pages
• •Actions you take within the Service
• •Search queries and filters used
• •Frequency and patterns of use
• •Feature adoption and engagement metrics

Device and Browser Information:

• •IP address
• •Browser type and version
• •Operating system
• •Device type (desktop, mobile, tablet)
• •Device identifiers (mobile device ID, advertising ID)
• •Screen resolution and display settings
• •Language preferences
• •Time zone

Location Information:

• •Approximate location based on IP address
• •Precise location (if you grant permission through mobile app)
• •Service area and coverage zones you configure

Cookies and Similar Technologies:

• •Session cookies and persistent cookies
• •Local storage and cached data
• •Web beacons and tracking pixels
• •Analytics and advertising identifiers

See Section 8 for more information about cookies and tracking technologies.

We may receive information about you from third-party sources, including:

• •Social media platforms (if you connect your account)
• •Public databases and directories
• •Data enrichment services (for business contact information)
• •Marketing and advertising partners
• •Identity verification services
• •Fraud prevention services
• •Payment processors (transaction confirmation, fraud detection)

When Account Owners use our Service to manage their customer relationships, we process End User information on their behalf, including:

• •Names, phone numbers, addresses, and email addresses
• •Call recordings and transcripts of conversations with AI agents
• •SMS messages and communication history
• •Appointment and scheduling information
• •Job details, estimates, quotes, and invoices
• •Payment information and transaction records
• •Photos and files related to jobs or projects
• •Customer preferences and communication history
• •Notes and comments added by Account Owners or Authorized Users

• •When you create an account or register for the Service
• •When you update your profile or account settings
• •When you enter information into forms, fields, or the CRM
• •When you upload files, photos, or documents
• •When you communicate with us (support, feedback, inquiries)

• •Through cookies, web beacons, and similar tracking technologies on our website and in the Service
• •Through log files that record your interactions with the Service
• •Through analytics tools that track usage patterns and behavior
• •Through mobile app SDKs that collect device and usage information

• •When AI agents answer calls and process conversations
• •When you send or receive SMS messages through the platform
• •When call recordings are created and transcribed
• •When AI generates summaries, insights, or recommendations
• •When jobs move through pipeline stages and trigger actions

• •From payment processors when you make transactions
• •From identity verification services during onboarding
• •From data enrichment providers for business contact information
• •From advertising and analytics partners
• •From social media platforms if you connect your account

• ✓Create and manage your account
• ✓Authenticate your identity and prevent unauthorized access
• ✓Provide AI-powered call answering and routing
• ✓Generate call transcripts and summaries
• ✓Process and deliver SMS messages
• ✓Maintain and populate your CRM
• ✓Enable pipeline management and job tracking
• ✓Provide analytics, insights, and reporting
• ✓Facilitate scheduling and appointment management
• ✓Process payments and manage billing
• ✓Provide customer support and troubleshooting

• ✓Analyze usage patterns and identify trends
• ✓Develop new features and functionality
• ✓Improve AI model accuracy and performance
• ✓Optimize user experience and interface design
• ✓Conduct research and testing
• ✓Fix bugs and resolve technical issues
• ✓Enhance security and prevent fraud

• ✓Send transactional emails (account confirmations, password resets, receipts)
• ✓Provide service updates and announcements
• ✓Send onboarding and training materials
• ✓Respond to your inquiries and support requests
• ✓Request feedback and conduct surveys
• ✓Send marketing communications (with your consent, where required)
• ✓Notify you of changes to our Terms or Privacy Policy

• ✓Detect and prevent fraud, abuse, and misuse of the Service
• ✓Monitor for security threats and unauthorized access
• ✓Verify identity and authenticate users
• ✓Investigate suspicious activity or violations of our Terms
• ✓Protect our rights, property, and safety
• ✓Protect the rights, property, and safety of our users and third parties
• ✓Enforce our Terms of Service and other policies

• ✓Comply with legal obligations and regulatory requirements
• ✓Respond to lawful requests from law enforcement or government authorities
• ✓Establish, exercise, or defend legal claims
• ✓Comply with court orders, subpoenas, or legal processes
• ✓Protect against legal liability
• ✓Enforce our agreements and policies

• ✓Send promotional emails and offers (you may opt out)
• ✓Display targeted advertising on our website
• ✓Measure advertising effectiveness
• ✓Conduct market research and analysis
• ✓Personalize content and recommendations

• ✓Create aggregated, anonymized statistics about Service usage
• ✓Publish industry benchmarks and reports
• ✓Conduct research and analysis
• ✓Improve AI models using anonymized conversation patterns

This aggregated data does NOT identify you or any individual person.

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• •Performance of Contract: To provide the Service as described in our Terms of Service
• •Legitimate Interests: To improve the Service, prevent fraud, and protect our legal rights (when not overridden by your rights)
• •Consent: When you have provided explicit consent (e.g., for marketing communications)
• •Legal Obligation: To comply with applicable laws and regulations

You have the right to withdraw consent at any time. See Section 16 for EEA-specific rights.

Onboarding and Setup Calls. When you register for a trial or subscription, you consent to receive an automated AI-generated phone call from EazyAgent AI at the phone number you provide. This call is used to configure your AI receptionist through a voice-guided setup conversation. The call is recorded and transcribed for quality and service delivery purposes.

SMS Communications and Opt-Out. By providing your phone number and consenting at signup, you agree to receive SMS messages from EazyAgent AI related to your account, trial status, setup reminders, billing, and service updates. Message frequency varies based on your activity. Standard message and data rates from your wireless carrier may apply. You may opt out of non-transactional SMS at any time by replying STOP to any message. Reply HELP for assistance. Opt-outs are processed immediately. Certain transactional messages (billing, security, and service-critical alerts) may continue after opt-out where permitted by law.

Consent Records. When you consent to calls and SMS at signup, we store a record of your consent including the timestamp, IP address, phone number, and the exact consent text you agreed to. These records are retained for a minimum of five years to comply with TCPA and CASL requirements and to establish proof of consent.

EazyAgent AI does not sell, rent, or share mobile phone numbers, SMS opt-in data, or text messaging consent information with any third parties or affiliates for marketing or promotional purposes. This information is collected solely to provide SMS communications related to your account and, where you have opted in, marketing communications from EazyAgent AI itself.

Categories of information shared with third parties as described elsewhere in this Privacy Policy expressly exclude text messaging originator opt-in data and consent. Mobile opt-in data and SMS consent information will not be shared with any third parties under any circumstances.

Message frequency varies based on your account activity and the campaigns you opt into. Standard message and data rates from your wireless carrier may apply. You may opt out of marketing SMS at any time by replying STOP to any message; reply HELP for support. Transactional and service-critical messages (billing, security alerts, account notifications) may continue after opt-out where permitted by law.

We share information with trusted service providers who perform functions on our behalf, including:

• •Cloud hosting and infrastructure (Amazon Web Services)
• •Telephony and SMS services (Twilio)
• •AI voice and conversation processing (ElevenLabs)
• •Language processing and AI models (OpenAI)
• •Payment processing (Stripe)
• •Email delivery services
• •Analytics and monitoring tools
• •Customer support platforms
• •Security and fraud prevention services

These service providers:

• ✓Are contractually obligated to protect your information
• ✓May only use your information to provide services to us
• ✓Must comply with applicable privacy laws
• ✓Are not permitted to use your information for their own purposes

See Section 6 for a full list of our service providers.

If you are an Account Owner or Authorized User:

• •Information you enter into the Service is accessible to the Account Owner and all Authorized Users within your organization
• •Call recordings, transcripts, and CRM data are shared within your team
• •Your activity and usage may be visible to account administrators

Account Owners control access permissions and determine which users can access specific information.

If you are an End User:

• •Your information is made available to the Account Owner whose business you contacted or engaged with
• •The Account Owner and their Authorized Users can access your contact information, call recordings, messages, and transaction history
• •The Account Owner controls how your information is used and is responsible for protecting your privacy

We may share your information with third parties when you provide explicit consent, such as:

• •When you connect third-party integrations (e.g., calendar, accounting software)
• •When you authorize data sharing with partners or service providers
• •When you participate in co-marketing or promotional activities

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization:

• •Your information may be transferred to the successor entity
• •You will be notified via email and/or a prominent notice on our website
• •The successor entity will be bound by this Privacy Policy unless you consent to a new policy

We may disclose your information when we believe in good faith that disclosure is necessary to:

• ✓Comply with a law, regulation, legal process, or government request
• ✓Respond to subpoenas, court orders, or legal process
• ✓Enforce our Terms of Service or other agreements
• ✓Detect, prevent, or address fraud, security, or technical issues
• ✓Protect our rights, property, or safety
• ✓Protect the rights, property, or safety of our users or the public
• ✓Establish, exercise, or defend legal claims

We may share aggregated, anonymized information that does not identify you or any individual person:

• •With partners for research, analytics, or marketing purposes
• •In public reports, industry benchmarks, or statistics
• •To improve AI models and Service functionality

This information cannot be used to identify you.

• ✗We do NOT sell your personal information to third parties
• ✗We do NOT rent or lease your personal information
• ✗We do NOT share your information for third-party direct marketing purposes (without your consent)
• ✗We do NOT publicly disclose your personal information (except as described in this policy)

Twilio, Inc. (Telephony & SMS)

• •Purpose: Phone call routing, SMS delivery, phone number provisioning
• •Data Shared: Phone numbers, call metadata, call recordings, SMS content
• •Location: United States
• •Privacy Policy: twilio.com/legal/privacy

ElevenLabs (AI Voice Technology)

• •Purpose: Conversational AI voice processing, real-time speech understanding
• •Data Shared: Audio recordings, voice data, conversation content
• •Location: United States

OpenAI, Inc. (AI Language Processing)

• •Purpose: Natural language understanding, transcript analysis, AI-generated summaries
• •Data Shared: Call transcripts, text messages, conversation context
• •Location: United States
• •Privacy Policy: openai.com/policies/privacy-policy

Amazon Web Services (AWS)

• •Purpose: Cloud hosting, data storage, compute resources
• •Data Shared: All data stored in the Service
• •Location: United States and Canada (region-specific)
• •Privacy Policy: aws.amazon.com/privacy

Stripe, Inc.

• •Purpose: Payment processing, subscription billing, fraud detection
• •Data Shared: Payment method information, billing address, transaction details
• •Location: United States
• •Privacy Policy: stripe.com/privacy

We use analytics tools to understand how users interact with the Service and to improve performance:

• •Google Analytics
• •Sentry (error monitoring)
• •PostHog or Mixpanel (product analytics)

These tools may collect usage data, device information, and interaction patterns. You can opt out of some analytics tracking through browser settings or opt-out tools.

We may use customer support platforms such as:

• •Intercom
• •Zendesk
• •Help Scout

These platforms process support inquiries, messages, and account information to help us provide assistance.

We use email service providers such as:

• •SendGrid
• •Mailgun
• •Amazon SES

These providers deliver transactional and marketing emails on our behalf.

We may add, change, or remove service providers from time to time. You will be notified of material changes to our service providers via email or in-app notification.

Our AI agents:

• •Answer inbound phone calls in real-time
• •Understand spoken language and respond naturally
• •Extract information from conversations
• •Generate transcripts and summaries
• •Populate CRM data automatically
• •Provide recommendations and insights

To do this, AI agents must process:

• ✓Audio recordings of calls
• ✓Voice data and speech patterns
• ✓Conversation content and context
• ✓Business rules and configurations you provide

For the purposes of the US Telephone Consumer Protection Act (TCPA) and similar laws in other jurisdictions, AI-powered calls made through the Service are considered automated or autodialed calls using an artificial or prerecorded voice. By consenting at signup or through other clickwrap agreements, users provide prior express written consent to receive such calls.

When a call occurs:

1. Audio is captured and streamed to our AI voice provider (ElevenLabs)
2. Speech is converted to text in real-time (transcription)
3. Text is analyzed by our AI language model (OpenAI) to understand intent
4. AI generates appropriate responses based on your business configuration
5. Responses are converted back to speech and played to the caller
6. Full call recording, transcript, and summary are stored in your CRM

Voice biometric data (unique voice characteristics) may be temporarily processed during calls but is NOT stored or used to identify individuals.

All calls handled by AI agents are recorded and transcribed by default.

Account Owners are responsible for:

• ✓Complying with call recording laws in their jurisdiction
• ✓Obtaining consent from callers where required by law
• ✓Providing appropriate notice (e.g., "This call may be recorded")
• ✓Configuring recording settings appropriately

Call recordings and transcripts are:

• •Stored securely in encrypted format
• •Accessible only to the Account Owner and Authorized Users
• •Retained according to the Account Owner's data retention settings
• •May be used to improve AI accuracy (in anonymized form)

We may use conversation data to improve AI performance:

• ✓Conversation patterns are analyzed to improve understanding
• ✓Common questions and responses are used to train models
• ✓Errors and misunderstandings are identified and corrected
• ✓Voice quality and clarity are optimized

All data used for training is:

• •Aggregated and anonymized
• •Stripped of personally identifiable information
• •Not attributable to any specific person or business

You may opt out of having your data used for AI training by contacting privacy@eazyagent.ai. Note that opting out may impact AI performance for your specific account.

You acknowledge that AI systems:

• ⚠May make errors or misunderstand conversations
• ⚠May produce inaccurate transcripts or summaries
• ⚠Are not perfect and cannot replace human judgment
• ⚠May behave unpredictably in certain situations

You are responsible for:

• ✓Reviewing AI-generated content for accuracy
• ✓Verifying important information before relying on it
• ✓Correcting errors in transcripts or CRM data
• ✓Not relying solely on AI for critical business decisions

We are not liable for errors, inaccuracies, or consequences resulting from AI outputs. See our Terms of Service for full liability disclaimers.

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, keep you logged in, and track your activity.

Essential Cookies (Required)

• •Purpose: Enable basic Service functionality
• •Examples: Session authentication, security, load balancing
• •Cannot be disabled (Service will not work without them)

Functional Cookies

• •Purpose: Remember your preferences and settings
• •Examples: Language preference, time zone, interface customization
• •Enhance your experience but are not strictly necessary

Analytics Cookies

• •Purpose: Help us understand how users interact with the Service
• •Examples: Google Analytics, Mixpanel, PostHog
• •Provide insights on feature usage, popular pages, and user flows
• •Data is aggregated and anonymized

Advertising Cookies

• •Purpose: Deliver targeted advertising and measure effectiveness
• •Examples: Google Ads, Meta Pixel, LinkedIn Insight Tag
• •Track your activity across websites for ad targeting
• •You can opt out (see Section 8.4)

Web Beacons (Pixels):

• •Small invisible images embedded in emails or web pages
• •Used to track email opens, page views, and conversions

Local Storage:

• •Similar to cookies but can store more data
• •Used to cache data and improve performance

SDKs and Mobile Identifiers:

• •In mobile apps, we use software development kits (SDKs) to collect device information and usage data
• •Mobile advertising IDs (iOS IDFA, Android AAID) may be collected for analytics and advertising

You can control cookies through:

Browser Settings:

• •Most browsers allow you to refuse or delete cookies
• •Instructions: Check your browser's help menu
• •Note: Disabling essential cookies may prevent you from using the Service

Cookie Consent Banner:

• •When you first visit our website, you'll see a cookie banner
• •You can accept all cookies or customize your preferences
• •Access "Cookie Settings" in the website footer to change preferences anytime

Opt-Out Tools:

• •NAI Opt-Out: optout.networkadvertising.org
• •DAA Opt-Out: optout.aboutads.info
• •Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout

Mobile App Settings:

• •iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"
• •Android: Settings > Google > Ads > Opt out of Ads Personalization

Do Not Track (DNT):

• •Some browsers offer a "Do Not Track" signal
• •Currently, there is no universal standard for DNT
• •We do not respond to DNT signals at this time

Our website and Service may contain links to third-party websites or embed third-party content (e.g., videos, social media widgets).

These third parties may set their own cookies and track your activity. We do not control these cookies or their practices.

Please review the privacy policies of third-party websites and services you visit.

EazyAgent AI is operated by Slovak Ventures LLC, a Wyoming limited liability company. The Service is provided primarily to users in the United States and Canada. Our servers and core service providers are located primarily in the United States.

If you are located outside the United States or Canada, your information will be transferred to, processed, and stored in the United States.

By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

We implement appropriate safeguards to protect your information during international transfers, including:

• ✓Contractual protections (Standard Contractual Clauses)
• ✓Certification under recognized frameworks (where applicable)
• ✓Technical and organizational security measures
• ✓Compliance with applicable data protection laws

For users in the European Economic Area (EEA), United Kingdom, or Switzerland:

We rely on the following legal mechanisms for data transfers:

• •Standard Contractual Clauses (SCCs) approved by the European Commission
• •Adequacy decisions where available
• •Your explicit consent (where required)

See Section 16 for additional information about EEA user rights.

Our service providers may further transfer your information to other countries. We require all service providers to implement appropriate safeguards and comply with applicable data protection laws.

Technical Safeguards:

• ✓Encryption in transit (TLS 1.2 or higher for all data transmissions)
• ✓Encryption at rest (for sensitive data including call recordings, passwords, payment information)
• ✓Secure authentication and access controls
• ✓Multi-factor authentication (MFA) for account access
• ✓Regular security updates and patches
• ✓Intrusion detection and prevention systems
• ✓Firewalls and network segmentation
• ✓Secure API authentication (OAuth, API keys)

Organizational Safeguards:

• ✓Employee background checks and security training
• ✓Strict access controls (least privilege principle)
• ✓Confidentiality agreements with employees and contractors
• ✓Incident response and breach notification procedures
• ✓Regular security audits and assessments
• ✓Third-party security reviews
• ✓Secure development practices

Physical Safeguards:

• ✓Data centers with physical security controls (operated by AWS)
• ✓Restricted access to facilities
• ✓Environmental controls and redundancy

You are responsible for:

• ✓Keeping your account credentials secure and confidential
• ✓Using strong, unique passwords
• ✓Enabling multi-factor authentication
• ✓Not sharing your account with unauthorized users
• ✓Logging out of your account when finished
• ✓Notifying us immediately of any unauthorized access or security breach

Despite our efforts, no system is 100% secure.

We cannot guarantee that:

• •Unauthorized third parties will never be able to access your information
• •Your information will never be disclosed in ways not described in this Privacy Policy
• •Data transmission over the internet is completely secure

You use the Service at your own risk and acknowledge that internet transmission is inherently insecure.

In the event of a data breach that is reasonably likely to cause harm:

• •We will notify affected users without unreasonable delay
• •Notification will be sent via email to your account email address
• •We will comply with applicable breach notification laws
• •We will take steps to mitigate harm and prevent future breaches

If you discover a security vulnerability or have concerns about the security of the Service, please report it immediately to: security@eazyagent.ai.

Do NOT publicly disclose security vulnerabilities until we have had an opportunity to investigate and address the issue.

We retain your personal information for as long as necessary to:

• •Provide the Service to you
• •Fulfill the purposes described in this Privacy Policy
• •Comply with legal and regulatory obligations
• •Resolve disputes and enforce our agreements
• •Prevent fraud and protect our rights

Account Information:

• •Retained while your account is active
• •Retained for 30 days after account cancellation (to allow reactivation)
• •Permanently deleted after 30 days (subject to exceptions below)

Call Recordings and Transcripts:

• •Retained for the duration you specify in your account settings (default: indefinitely)
• •You may delete call recordings at any time through your dashboard
• •Deleted recordings are removed from production systems within 72 hours
• •May persist in backup systems for up to 90 days

CRM Data (Contacts, Jobs, Pipelines):

• •Retained while your account is active
• •Retained for 30 days after account cancellation (for data export)
• •Permanently deleted after 30 days

Payment and Transaction Records:

• •Retained for 7 years to comply with financial regulations and tax laws
• •Required for accounting, audit, and tax purposes

Aggregated and Anonymized Data:

• •Retained indefinitely for analytics, research, and Service improvement
• •Cannot be linked back to you or any individual

We may retain information longer than the periods above when:

• ✓Required by law, regulation, or legal process
• ✓Necessary to comply with accounting, tax, or audit requirements
• ✓Needed to establish, exercise, or defend legal claims
• ✓Required to prevent fraud, enforce our Terms, or protect our rights
• ✓Subject to a litigation hold or legal preservation obligation

For End User information processed on behalf of Account Owners:

• •Retention periods are determined by the Account Owner
• •We retain End User information as instructed by the Account Owner
• •When an Account Owner's account is deleted, associated End User information is also deleted (subject to legal retention requirements)

When information is deleted:

1. Removed from production systems within 72 hours
2. Removed from backup systems within 90 days
3. Permanently destroyed and cannot be recovered

Deleted information may persist in residual copies in backup systems for up to 90 days but is not accessible and will be permanently destroyed.

You may request deletion of your personal information at any time by:

• •Canceling your account through account settings
• •Emailing privacy@eazyagent.ai

See Section 12 for more information about your privacy rights.

Right to Access: You can request a copy of the personal information we hold about you. We will provide information in a commonly used electronic format.

Right to Correction: You can request that we correct inaccurate or incomplete information. You can update most information directly through your account settings.

Right to Deletion: You can request that we delete your personal information. Subject to exceptions (legal obligations, fraud prevention, dispute resolution). Certain information cannot be deleted while your account is active.

Right to Opt-Out of Marketing: You can opt out of marketing emails by clicking "unsubscribe" in any marketing email. You can opt out of targeted advertising (see Section 8.4). You cannot opt out of transactional emails (account notifications, receipts, security alerts).

Right to Data Portability: You can export your data in common formats (CSV, JSON, PDF). Available through your account dashboard. Includes contacts, jobs, call transcripts, and CRM data.

To exercise any of the above rights:

1. Email: privacy@eazyagent.ai
2. Subject: "Privacy Rights Request"
3. Include:
   • Your full name
   • Account email address
   • Specific right you wish to exercise
   • Description of your request
   • Government-issued ID (for verification purposes only)

We will respond within:

• •30 days for most requests
• •45 days for complex requests (we will notify you if an extension is needed)
• •Timeframes may vary based on your location and applicable laws

To protect your privacy and security, we must verify your identity before fulfilling requests.

We may ask you to:

• •Confirm your account email address
• •Provide additional identifying information
• •Submit government-issued identification
• •Confirm your identity through a phone call or video verification

If we cannot verify your identity, we may not be able to fulfill your request.

You may designate an authorized agent to make requests on your behalf.

The agent must provide:

• •Written authorization signed by you
• •Proof of their identity
• •Proof of your identity

We may require you to verify your identity directly and confirm the authorization.

We will not discriminate against you for exercising your privacy rights.

You will not be:

• ✗Denied goods or services
• ✗Charged different prices or rates
• ✗Provided a different level or quality of service
• ✗Penalized or retaliated against

Your rights may be limited or denied when:

• •Necessary to comply with legal obligations
• •Required to establish, exercise, or defend legal claims
• •Necessary to prevent fraud or protect security
• •Required to fulfill a contract with you
• •Protected by legal privilege or confidentiality obligations
• •Would adversely affect the rights of others

If we deny a request, we will explain the reason for the denial.

If you are not satisfied with our response to a privacy rights request, you may appeal:

1. Email: privacy@eazyagent.ai
2. Subject: "Privacy Rights Appeal"
3. Include:
   • Original request reference number
   • Reason for appeal
   • Any additional information supporting your appeal

We will respond to appeals within 45 days (or as required by applicable law).

If your appeal is denied, we will provide information about how to contact your state's Attorney General or data protection authority.

The Service is not intended for children under the age of 18 (or the age of majority in your jurisdiction, whichever is greater).

We do not knowingly collect, use, or disclose personal information from children.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@eazyagent.ai.

If we learn that we have collected personal information from a child without appropriate parental consent, we will delete that information as quickly as possible.

For users in the United States, we comply with the Children's Online Privacy Protection Act (COPPA).

We do not:

• ✗Knowingly collect personal information from children under 13
• ✗Direct the Service to children under 13
• ✗Allow children under 13 to register for accounts

We collect the following categories of personal information (as defined by California law):

• •A. Identifiers (name, email, phone number, IP address, account credentials)
• •B. Personal information categories listed in Cal. Civ. Code § 1798.80(e) (name, address, phone, financial information)
• •C. Protected classification characteristics (age, gender - if voluntarily provided)
• •D. Commercial information (transaction history, purchasing records)
• •E. Internet or network activity (browsing history, usage data, interactions with Service)
• •F. Geolocation data (approximate location from IP address)
• •G. Audio, electronic, visual, or similar information (call recordings, voice data)
• •H. Professional or employment-related information (business name, industry, job title)
• •I. Inferences (preferences, interests, characteristics derived from other information)

See Section 2 for detailed information about what we collect.

We use personal information for the business and commercial purposes described in Section 4, including:

• •Providing and operating the Service
• •Improving and developing the Service
• •Communicating with you
• •Security and fraud prevention
• •Legal and compliance purposes
• •Marketing and advertising (with consent where required)

We collect personal information from:

• •Directly from you (account registration, usage of Service)
• •Automatically (cookies, logs, analytics)
• •From third parties (service providers, data enrichment, public databases)

See Section 3 for more information.

We share personal information with the following categories of third parties:

• •Service providers and vendors
• •Cloud hosting and infrastructure providers
• •AI and technology providers
• •Payment processors
• •Analytics and advertising partners
• •Professional advisors (lawyers, accountants, auditors)
• •Law enforcement and government agencies (when required by law)

We do NOT sell personal information to third parties.

See Section 5 for detailed information about sharing.

Sale of Personal Information:

• •We do NOT sell personal information as traditionally understood
• •We do NOT exchange personal information for money

Sharing for Cross-Context Behavioral Advertising:

• •We MAY share information with advertising partners for targeted advertising
• •Under California law, this may be considered "sharing" for cross-context behavioral advertising
• •You have the right to opt out of this sharing

Sensitive Personal Information:

• •We do NOT collect or use sensitive personal information for purposes other than those permitted by law
• •Sensitive personal information includes: Social Security numbers, driver's license numbers, financial account credentials, precise geolocation, biometric information, health information, and information about sexual orientation or religious beliefs

If you are a California resident, you have the following rights:

Right to Know: Request disclosure of the personal information we collected about you in the past 12 months. Request disclosure of the categories of sources, purposes, and third parties with whom we shared information.

Right to Delete: Request deletion of personal information we collected from you. Subject to exceptions (legal obligations, fraud prevention, contractual requirements).

Right to Correct: Request correction of inaccurate personal information.

Right to Opt-Out of Sale/Sharing: Opt out of the sale of personal information (we do not sell). Opt out of sharing for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information: Request limits on use of sensitive personal information. We do not use sensitive personal information in ways that require this right.

Right to Non-Discrimination: Not be discriminated against for exercising your rights.

To exercise your California rights, email privacy@eazyagent.ai with subject "California Privacy Rights Request" and include:

• •Your full name
• •Email address associated with your account
• •California residency confirmation
• •Specific right(s) you wish to exercise
• •Government-issued ID for verification

We will respond within 45 days (or notify you if extension is needed).

California residents may designate an authorized agent to submit requests on their behalf.

The agent must provide:

• •Power of attorney OR written authorization signed by you
• •Proof of the agent's identity
• •Proof of your identity

We may require you to verify your identity directly with us.

To opt out of targeted advertising:

• •Click "Cookie Settings" in the website footer
• •Toggle off "Advertising Cookies"
• •Click "Do Not Sell or Share My Personal Information" link (if available)
• •Use industry opt-out tools: transparentadvertising.com

If you are a resident of Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you have similar rights including:

• •Right to access personal information
• •Right to correct inaccuracies
• •Right to delete personal information
• •Right to opt out of targeted advertising
• •Right to opt out of the sale of personal information
• •Right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects

Exercise these rights by contacting privacy@eazyagent.ai.

If we deny your request, you may appeal by emailing privacy@eazyagent.ai with subject "Privacy Rights Appeal."

We will respond within 45 days.

If your appeal is denied, you may contact your state Attorney General:

• •California Attorney General: oag.ca.gov/contact
• •Virginia Attorney General: oag.state.va.us
• •Colorado Attorney General: coag.gov
• •Connecticut Attorney General: portal.ct.gov/AG
• •Utah Attorney General: attorneygeneral.utah.gov

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial legislation.

You have the right to:

• •Know what personal information we collect and how we use it
• •Access your personal information
• •Correct inaccuracies in your personal information
• •Withdraw consent to certain uses of your information
• •Complain to the Privacy Commissioner of Canada if you believe your rights have been violated

Contact our Privacy Officer at privacy@eazyagent.ai with subject "Canadian Privacy Rights Request" and include:

• •Your full name
• •Account email address
• •Province of residence
• •Specific right you wish to exercise
• •Description of your request

We will respond within 30 days.

You may withdraw consent to certain processing activities by:

• •Unsubscribing from marketing emails
• •Disabling cookies through browser settings
• •Contacting privacy@eazyagent.ai

Note: Withdrawing consent may limit your ability to use certain features of the Service.

If you are a resident of Quebec, you have additional rights under Quebec's Act respecting the protection of personal information in the private sector (as amended by Bill 64), including:

• •Right to data portability (export your information)
• •Right to deindexing (in limited circumstances)
• •Enhanced transparency regarding automated decision-making
• •Right to file a complaint with the Commission d'accès à l'information du Québec (CAI)

If you believe we have violated your privacy rights, you may file a complaint with:

Provincial privacy commissioners may also have jurisdiction depending on your location.

For EEA users, Slovak Ventures LLC is the data controller responsible for your personal data.

We process your personal data based on the following legal grounds:

• •Performance of Contract: To provide the Service as described in our Terms of Service
• •Legitimate Interests: To improve the Service, detect fraud, protect our rights (when not overridden by your rights)
• •Consent: When you have provided explicit consent (you may withdraw at any time)
• •Legal Obligation: To comply with applicable laws and regulations

You have the following rights under GDPR:

• •Right of Access: Obtain confirmation of whether we process your personal data and receive a copy
• •Right to Rectification: Correct inaccurate or incomplete personal data
• •Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
• •Right to Restriction of Processing: Request that we limit processing of your personal data in certain circumstances
• •Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller
• •Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• •Right to Withdraw Consent: Withdraw consent at any time (does not affect lawfulness of processing before withdrawal)
• •Right to Lodge a Complaint: File a complaint with your local data protection authority

Contact us at: privacy@eazyagent.ai. Include:

• •Your full name
• •Account email address
• •Country of residence
• •Specific right you wish to exercise
• •Description of your request

We will respond within 1 month (may be extended by 2 additional months for complex requests; we will notify you).

For GDPR-related inquiries, contact our Data Protection Officer: dpo@eazyagent.ai

You have the right to lodge a complaint with your local supervisory authority.

Find your supervisory authority: edpb.europa.eu

Your personal data may be transferred to and processed in the United States.

We rely on the following safeguards:

• •Standard Contractual Clauses (SCCs) approved by the European Commission
• •Adequate security measures and data protection policies
• •Your explicit consent where required

We do not make automated decisions that produce legal or similarly significant effects concerning you without human involvement.

AI-generated summaries and recommendations are used to assist Account Owners but do not automatically produce legal effects.

We may update this Privacy Policy from time to time to reflect:

• •Changes to our privacy practices
• •Changes to applicable laws and regulations
• •New features or functionality
• •Feedback from users or regulators

For material changes:

• •We will notify you at least 30 days before changes take effect
• •Notification will be sent via email to your account email address, in-app notification or dashboard banner, and prominent notice on our website
• •The "Last Updated" date at the top of this Privacy Policy will be updated

Material changes include:

• •Changes to how we collect or use personal information
• •Changes to information sharing practices
• •Changes that expand our rights or reduce your rights
• •New uses of sensitive information

For minor changes (clarifications, corrections, formatting):

• •Changes become effective immediately upon posting
• •No advance notice required
• •"Last Updated" date will be updated

Continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

If you do not agree to the changes:

• •You must stop using the Service
• •You may cancel your account before the effective date
• •We will provide a prorated refund for unused services (if applicable)